{"id":1371,"date":"2021-10-13T10:50:00","date_gmt":"2021-10-13T10:50:00","guid":{"rendered":"https:\/\/meucnetwork.co.uk\/resources\/?p=1371"},"modified":"2024-02-29T11:19:13","modified_gmt":"2024-02-29T11:19:13","slug":"expo21watermarket","status":"publish","type":"post","link":"https:\/\/meucnetwork.co.uk\/resources\/presentations\/expo21watermarket\/","title":{"rendered":"EXPO21"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignright size-medium\"><img loading=\"lazy\" width=\"300\" height=\"169\" src=\"https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one-300x169.jpg\" alt=\"\" class=\"wp-image-379\" srcset=\"https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one-300x169.jpg 300w, https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one-1024x576.jpg 1024w, https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one-768x432.jpg 768w, https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one-1536x864.jpg 1536w, https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one-200x113.jpg 200w, https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one-400x225.jpg 400w, https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure><\/div>\n\n\n\n<p>Wed 13 October (14.00 \u2013 15.30)<br><strong>Water: Making the water market more customer focused<\/strong><br>Government priorities, Regulatory changes and how to get the most from your Retail Supplier.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"jetpack-video-wrapper\"><iframe src=\"https:\/\/player.vimeo.com\/video\/636452863?h=b899f890cd&amp;dnt=1&amp;\" width=\"1140\" height=\"641\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<p><a href=\"https:\/\/library.meucnetwork.co.uk\/presentations\/EXPO21WaterMarket.pdf\">View Presentations<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><strong>Agenda<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table  class=\" table table-hover\" ><tbody><tr><td>14.00<\/td><td><strong>Welcome and Introduction<\/strong><br><em>Karma Loveday, Water Adviser, MEUC<\/em><\/td><\/tr><tr><td>14.05<\/td><td><strong>Governance priorities for water and the water market<\/strong><br><strong>Customer-centred governance and driving the right behaviours for customers through the Market Performance Framework<\/strong><br><em>Adam Richardson, Market Development Director, MOSL<\/em><\/td><\/tr><tr><td>14.20<\/td><td><strong>Regulatory Update<\/strong><br>Keeping Business Water Customers informed of regulatory developments.<br><em>Shaun Kent, Principal, Performance and Outcomes, Ofwat<\/em><\/td><\/tr><tr><td>14.35<\/td><td><strong>Complaints masterclass<\/strong><br>Latest complaints data, and what you need to know about elevating a complaint to CCW<br><em>Christina Blackwell, Senior Policy Manager, and Adam Boyns, Policy Manager, Consumer Council for Water<\/em><\/td><\/tr><tr><td>14.50<\/td><td><strong>Reduce your water costs \u2013 sustainably \u2013 and lessons from the Covid experience<\/strong><br>Proven steps to make worthwhile savings on your water costs, and a review of lessons from the Covid experience and what market changes customers can expect now.<br><em>Bill Clarke, Sales, Director, SES Business Water<\/em><\/td><\/tr><tr><td>15.10<\/td><td><strong>Open Mic. \u2013 questions to the panel<\/strong><br><em>Your opportunity to pose questions, or provide comments<\/em><\/td><\/tr><tr><td>15.30<\/td><td><strong>Close<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Wed 13 October (14.00 \u2013 15.30)Water: Making the water market more customer focusedGovernment priorities, Regulatory changes and how to get the most from your Retail Supplier. View Presentations Agenda 14.00 Welcome and IntroductionKarma Loveday, Water Adviser, MEUC 14.05 Governance priorities for water and the water marketCustomer-centred governance and driving the right behaviours for customers through<\/p>\n<div><a class=\"btn-filled btn\" href=\"https:\/\/meucnetwork.co.uk\/resources\/presentations\/expo21watermarket\/\" title=\"EXPO21\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":379,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page-templates\/resources-page.php","format":"standard","meta":[],"categories":[1649,6,77],"tags":[475,192],"jetpack_featured_media_url":"https:\/\/meucnetwork.co.uk\/resources\/wp-content\/uploads\/sites\/3\/2021\/01\/water-one.jpg","_links":{"self":[{"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/posts\/1371"}],"collection":[{"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/comments?post=1371"}],"version-history":[{"count":5,"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/posts\/1371\/revisions"}],"predecessor-version":[{"id":1405,"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/posts\/1371\/revisions\/1405"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/media\/379"}],"wp:attachment":[{"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/media?parent=1371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/categories?post=1371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/meucnetwork.co.uk\/resources\/wp-json\/wp\/v2\/tags?post=1371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}