Wed 14 June (10.30 – 12.30)
Online Webinar

The first online meeting of a new MEUC group that will enable Members to share experiences, raise issues and identify priorities. This group will engage with the Strategic Panel – a senior body comprising Defra, Ofwat, MOSL, wholesaler and retailer representatives and independents.

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Agenda

10.30	Welcome and Introduction Karma Loveday, Water Advisor, MEUC
10.35	Scene setter: introduction to the Strategic Panel and its work Trisha McAuley, Strategic Panel Chair.
	Session: Customer Service Excellence
10.45	Customer Service Excellence – why is this a Panel priority and how can we get there? Session Chair: Lucy Darch, Retailer Strategic Panel Member
10.50	Expert view Ian Cameron, Director of Customer Service and Innovation, UK Power Networks
11.00	Discussion with MEUC members Facilitated by the Chair
	Session: Water Efficiency
11.15	Water Efficiency – why is this a Panel priority and how can we get there? Session Chair: James Cleave, Strategic Panel Retail Member
11.20	Expert view Steve Arthur, Director of Water Demand, Skewb
11.30	Discussion with MEUC members Facilitated by the Chair
	Session: Creating value and a flourishing market
11.45	Creating value – why is this a Panel priority and how can we get there? Session Chair: Paul Smith, Independent Strategic Panel Member
11.50	Expert View Oli Shelley, Head of Operations, Wave Utilities
12.00	Discussion with MEUC members Facilitated by the Chair
12.15	Final Thoughts Karma Loveday, Water Advisor, MEUC
	Close

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A slide pack of the presentations can be viewed here

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