Wed 13 October (14.00 – 15.30)
Water: Making the water market more customer focused
Government priorities, Regulatory changes and how to get the most from your Retail Supplier.
|14.00||Welcome and Introduction|
Karma Loveday, Water Adviser, MEUC
|14.05||Government priorities for water and the water market|
What lies ahead for customers as we implement plans to Net Zero.
Speaker from DEFRA invited
Keeping Business Water Customers informed of regulatory developments.
Shaun Kent, principal, Performance and Outcomes, Ofwat
Latest complaints data, and what you need to know about elevating a complaint to CCW
Christina Blackwell, Senior Policy Manager, and Adam Boyns, Policy Manager, Consumer Council for Water
|14.50||Reduce your water costs – sustainably – and lessons from the Covid experience|
Proven steps to make worthwhile savings on your water costs, and a review of lessons from the Covid experience and what market changes customers can expect now.
Bill Clarke, Sales, Director, SES Business Water
|15.10||Open Mic. – questions to the panel|
Your opportunity to pose questions, or provide comments
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